Ruma Abedona Australia Inc. (“we”, “our”, “us”, “Ruma Australia”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with:

• The Australian Privacy Act 1988

• The Australian Privacy Principles (APPs)

• General Data Protection Regulation (GDPR) (EU) – where applicable

• Other relevant international privacy frameworks

By using our Website www.rumaaustralia.org, you consent to the practices described in this Policy.

1. Information We Collect

We may collect the following personal information when you use our Website:

• First and last name

• Email address

• Phone number

• IP address

• Browser and usage data

• Cookies and analytics data

• Payment information (donor contact information, billing addresses, and payment details (such as masked credit card information)) is processed securely via connected providers like Stripe and PayPal and encrypted.

2. How We Collect Information

We collect information through:

• Contact forms

• E-Newsletter sign-up forms

• Squarespace’s built‑in analytics 

• Squarespace’s donation management system

• Google Search Console keyword data 

• Cookies and session tracking

3. Purpose of Collection

We collect personal information for the following purposes:

• Responding to enquiries

• Providing a tailored visitor experience

• Receiving donations

• Providing eDM (Electronic Direct Mail) news and updates to subscribers through MailChimp

• Improving Website performance and analytics

• Maintaining secure operations

• Compliance with Australian or international legal obligations

4. Legal Basis Under GDPR (Where Applicable)

Our legal bases for processing may include:

• Consent

• Legitimate business interests

• Contractual necessity

• Compliance with legal obligations

5. Sharing of Personal Information

We may use third-party services and trusted service providers for our website and marketing activity. These services may access our data solely for the purpose of performing specific tasks on our behalf. We do not share any personally identifying information with these services without your explicit consent. We do not give these services permission to disclose or use any of our data for any other purpose.

We may share information with third-party services such as:

• Squarespace (hosting & analytics) 

• Stripe (payment processing service)

• PayPal (payment processing service)

• Mailchimp (eDM service)

• Google (Analytics tools)

• Visitor comments may be checked through a third-party. ty automated spam detection service.

• If you have an account with us and request a password reset, your IP address will be included in the reset email.

We will refuse government and law enforcement requests for data if we believe a request is too broad or unrelated to its stated purpose. However, we may cooperate if we believe the requested information is necessary and appropriate to comply with legal process, to protect our own rights and property, to protect the safety of the public and any person, to prevent a crime, or to prevent what we reasonably believe to be illegal, legally actionable, or unethical activity.

We may also share limited personal information with employees or partners for the purpose of developing tailored moving plans.

We do not otherwise share or supply personal information to third parties.

We do not sell, rent, or trade your personal information to marketers or third parties.

6. International Data Transfers

Although we operate in Western Australia, because we use global service providers (e.g. Squarespace, Google, Stripe, PayPal, Mailchimp), your data may be stored or processed overseas. We trust that all providers maintain adequate privacy protections aligned with APPs and GDPR standards.

7. Cookies

Our Website uses session cookies and platform analytics cookies to:

• Maintain secure sessions

• Improve Website functionality

• Analyse visitor behaviour

• For more information, please refer to our Cookie Policy [page link]

8. Data Security & Retention

We take reasonable measures to safeguard your personal information, including:

• Secure hosting

• Restricted access to personal data

• Monitoring for security vulnerabilities

• SSL (Secure Sockets Layer) encryption

However, no method of transmission is 100% secure, and we cannot guarantee absolute protection.

9. Limits of our policy

This privacy policy only covers our own collecting and handling of data. We only work with partners, affiliates and third-party providers whose privacy policies align with ours; however, we cannot accept responsibility or liability for their respective privacy practices.

Our website may link to external sites that are not operated by us. Please be aware that Ruma Australia has no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. We again cannot accept responsibility or liability for their respective privacy practices and you are bound by the privacy policy(s) of the embedded content owner(s).

10. Changes to This Policy

At our discretion, we may update this Privacy Policy periodically to reflect current acceptable practices. Changes will be posted on this page with a revised “Last Updated” date.

Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around data and personal information.

11. Your Rights

Under Australian law and GDPR (where applicable), you have the right to:

• Access your personal information

• Request correction of inaccurate data

• Request deletion (subject to legal exceptions)

• Withdraw consent

• Request information about third‑party disclosures

12. Contact Us

Feel free to make a privacy request or enquiry if you have any concerns or questions about how we handle your data and personal information.

Please contact:

Email:  governance@rumaaustralia.org